Esker: AI-Driven Document Process Automation
Jean-Michel Bérard, Founder & CEOEsker recognizes the uniqueness and variability of operations in terms of process complexity and formality across organizations and their impact on multiple departments, end users, and third parties. By leveraging AI, machine learning, deep learning, robotic process automation to fax and email, IDoc EDI/XML, data capture, validation, formatting, archiving, and delivery, Esker empowers its clients with the choice to customize automation according to their requirements. “What makes Esker unique from other point-to-point solutions is that it houses all of the necessary functionality needed for the efficient flow and compliant management of customer and supplier communications in a single automated platform,” states Bérard.
Esker’s automation capability brings to the table lower processing costs, full regulatory compliance, faster processing times, flexible deployment options, and complete process visibility. “The end result being Esker satisfies all the criteria that pharmaceutical, biotechnology, and medical device manufacturing companies seek in a comprehensive solution—cost-efficiency, increased visibility, and document security in a unified and integrated platform,” says Bérard. Moreover, Esker’s solution spans procure-to-pay and order-to-cash cycles and seamlessly integrates with multiple ERPs.
As per Bérard, Esker utilizes the agile methodology so that their customers, business partners, and key stakeholders are able to achieve maximum value throughout every phase of solution delivery. The hands-on approach that customers experience from Esker early in the process, results in faster ROI, value-added features, reduced risks, and lower overall implementation costs. Esker provides context to decisions and modifications, features that are ready to be tested and used in a short amount of time, along with greater process insight. With more than 5000 SaaS customers and 600,000+ SaaS users worldwide, Esker provides Cloud services, which represent approx 85 percent of its revenue.
Bérard shares a client interaction, where MEDRAD Inc., an affiliate of Bayer Medical Care, had to process 12,000+ orders to satisfy the demands of its 4500 strong customer base and struggled with the time-consuming task of manually feeding the order faxes and emails within its systems. With Esker’s order processing automation system, the orders are now automatically captured and populated, resulting in 75 percent faster processing times than previous manual methods. Moreover, Esker was able to reduce the processing time of each order from eight minutes to 1.35 minutes and provide 99.6 percent success in order entry through the AI recognition engine. MEDRAD is also leveraging Esker’s Accounts Payable automation solution to streamline the processing of vendor invoices and purchase requisitions.
With its global footprint in North America, Latin America, Europe and the Asia Pacific, Esker is all set to expand their AI capabilities to predictive analytics with deep learning and empower sales reps and customers with mobile ordering features and tracking capabilities. On the voyage to create a market disruption, Esker is looking forward to improving user experience with new report and dashboard systems as well as enhanced customer information management.
As per Bérard, Esker utilizes the agile methodology so that their customers, business partners, and key stakeholders are able to achieve maximum value throughout every phase of solution delivery. The hands-on approach that customers experience from Esker early in the process, results in faster ROI, value-added features, reduced risks, and lower overall implementation costs. Esker provides context to decisions and modifications, features that are ready to be tested and used in a short amount of time, along with greater process insight. With more than 5000 SaaS customers and 600,000+ SaaS users worldwide, Esker provides Cloud services, which represent approx 85 percent of its revenue.
Esker satisfies all the criteria that pharmaceutical and life sciences companies seek in a comprehensive solution—cost-efficiency, increased visibility, and document security in a unified and integrated platform
With its global footprint in North America, Latin America, Europe and the Asia Pacific, Esker is all set to expand their AI capabilities to predictive analytics with deep learning and empower sales reps and customers with mobile ordering features and tracking capabilities. On the voyage to create a market disruption, Esker is looking forward to improving user experience with new report and dashboard systems as well as enhanced customer information management.
Esker News
Esker Expands Global Partnership Network in Latin America with BPONE
Teknion Selects Esker’s Accounts Payable Automation Solution to Streamline Systems and Accelerate Growth
Canadian-headquartered international designer, manufacturer and marketer of office systems and related products introduces operational efficiencies leveraging Esker’s AP automation
LYON, France & MIDDLETON, Wis. --Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that Teknion will catapult its operational efficiencies by leveraging Esker’s Accounts Payable automation solution. Teknion chose Esker to streamline its systems and ERP workflow across its global sites.
Teknion previously utilized accounts payable (AP) automation within the shared services function in its corporate office, and after recognizing the challenges posed by all-manual processes in the rest of North America, Asia and Europe, leadership sought out a global, scalable tool that could seamlessly integrate with all its global sites.
“With the company expanding and demand for products growing, Teknion further wanted a solution that leverages automation and artificial intelligence by bringing together the information from multiple ERPs to continue our financial systems transformation,” said Yin Wong, Senior Vice President and Chief Financial Officer at Teknion. “After careful evaluation, Teknion found Esker to be the ideal choice, meeting each of our unique needs and objectives effectively.”
“It was clear early on that Esker was the obvious choice to take Teknion to the next level of operational efficiency and growth,” said John Comacchio, Senior Vice President and Chief Information Officer at Teknion. “The usability of Esker's solution surpassed all others, offering a night-and-day difference. We’re looking forward to having a more efficient payables process and the capability to better aid our suppliers. The solution will be key in creating strong, trust-filled relationships.”
By embracing Esker's AI-driven technology solution, Teknion is not only enhancing its AP department's efficiency and overall partnership value but also ensuring that they stay ahead in the competitive landscape. With traditionally manual tasks becoming increasingly challenging to manage and retain qualified workers, the adoption of Esker's automation technology offers a significant advantage, lightening the workload for the internal AP team.
“Teknion's recognition of the transformative power of digital transformation exemplifies a progressive mindset that not only empowers their organization, but also serves as an inspirational model for other industry players, both in and out of Canada,” said Steve Smith, U.S. Chief Operating Officer at Esker. “We're proud to stand by their side as they embark on their digital journey, confident that Teknion's commitment to innovation and digital transformation will propel them toward continued remarkable growth and success.”
LYON, France & MIDDLETON, Wis. --Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that Teknion will catapult its operational efficiencies by leveraging Esker’s Accounts Payable automation solution. Teknion chose Esker to streamline its systems and ERP workflow across its global sites.
Teknion previously utilized accounts payable (AP) automation within the shared services function in its corporate office, and after recognizing the challenges posed by all-manual processes in the rest of North America, Asia and Europe, leadership sought out a global, scalable tool that could seamlessly integrate with all its global sites.
“With the company expanding and demand for products growing, Teknion further wanted a solution that leverages automation and artificial intelligence by bringing together the information from multiple ERPs to continue our financial systems transformation,” said Yin Wong, Senior Vice President and Chief Financial Officer at Teknion. “After careful evaluation, Teknion found Esker to be the ideal choice, meeting each of our unique needs and objectives effectively.”
“It was clear early on that Esker was the obvious choice to take Teknion to the next level of operational efficiency and growth,” said John Comacchio, Senior Vice President and Chief Information Officer at Teknion. “The usability of Esker's solution surpassed all others, offering a night-and-day difference. We’re looking forward to having a more efficient payables process and the capability to better aid our suppliers. The solution will be key in creating strong, trust-filled relationships.”
By embracing Esker's AI-driven technology solution, Teknion is not only enhancing its AP department's efficiency and overall partnership value but also ensuring that they stay ahead in the competitive landscape. With traditionally manual tasks becoming increasingly challenging to manage and retain qualified workers, the adoption of Esker's automation technology offers a significant advantage, lightening the workload for the internal AP team.
“Teknion's recognition of the transformative power of digital transformation exemplifies a progressive mindset that not only empowers their organization, but also serves as an inspirational model for other industry players, both in and out of Canada,” said Steve Smith, U.S. Chief Operating Officer at Esker. “We're proud to stand by their side as they embark on their digital journey, confident that Teknion's commitment to innovation and digital transformation will propel them toward continued remarkable growth and success.”
LYON, France & MIDDLETON, Wis: Esker, announced a strategic partnership with Ecuador-based BPONE: The Best Professional Outsourcing, a global company specializing in outsourcing and consulting services. With BPONE’s deep understanding of the local market and Esker's industry-leading technology, the partnership is poised to drive significant growth and impact for both companies in Latin America as they seek to advance digitization throughout the region.
Since 2016, BPONE has maintained a growth mindset at the forefront of its operations. The company successfully expanded from Ecuador to open new offices in Colombia, Peru, the U.S., Spain and more to further establish its global footprint. As its reach grew, company leadership recognized the need for a sophisticated automation intelligence system to offer to its clients that could handle an influx of invoices and streamline efficiencies while decreasing mistakes caused by manual tasks.
“Many Latin American businesses continue to rely on manual processes to handle back-office tasks rather than applying technology-forward advancements to boost productivity,” said Katty Cardenas, CEO and President of BPONE. “We wanted to stay ahead by finding a partner to support our growth – both internally and externally – and Esker proved an exceptional match. The tools and continued support from the Esker team will enable us to scale to new heights and achieve our aspirations in a way that would not have been possible alone.”
BPONE identified Esker as the ideal partner to directly enhance its knowledge process outsourcing due to its ERP-agnostic solutions and easy-to-implement cloud platform. Esker’s presence in both the order-to-cash and procure-to-pay space is unmatched in the market. The value Esker delivers to its global customer base complements BPONE’s vision in Latin America. Coupled with BPONE’s insight into each territory’s unique regulations and process expectations, both companies are now set to bring new expertise and diverse technology tools to previously untapped markets ripe for digital transformation.
“We are thrilled to work alongside a forward-thinking company such as BPONE and support them as they continue to grow on a global scale and leave an impact in every country they operate in,” said Steve Smith, Esker U.S. COO. "I firmly believe that our partnership will prove to be a driving force behind significant growth and success for both companies, enabling Esker to expand its reach and support more Latin American businesses as they embark on digital transformation efforts."